Support
- How do I get assistance with my product?
- There are various points of contact depending on what type of assistance is being requested. Our online vendor, Digital River, supports questions related to accounting (e.g. invoices). For inquiries related to installation refer to our Online Support Knowledge Base - http://support.citrix.com. For licensing assistance please open an Online Service Request with Customer Service at www.citrix.com/MySupport. Please note inquiries classified as 'technical' including but not limited to configuration and printing issues, require a Technical Support agreement. Refer to www.citrix.com/support > Programs & Services > Software Support for further information on support options.
Self Help
How to Open a Customer Service Request through My Support : support.citrix.com/article/CTX128597
How to Open a Citrix Technical Support Request : support.citrix.com/article/CTX126172
How to Retrieve Your MyCitrix Login Information : support.citrix.com/article/CTX126207
Software Technical Support Options : support.citrix.com/article/CTX127034
Technical Support Programs : www.citrix.com/support>Programs & Services>Software Support
More questions? Back to Main Help Page
- Why do I need to set my browser to accept cookies?
- Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.
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- Are cookies a security risk?
- No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.
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- How do I set up my browser to accept cookies?
- If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.
If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.
If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.
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- How may I purchase a Citrix Technical Support contract?
- Customers may purchase technical support by contacting their Solution Advisor or local support sales team. For general information on Citrix Technical Support Programs refer to www.citrix.com/support > Programs & Services. In the Americas customers may contact Americas Support Sales at 1-800-4-Citrix > Select Option 3 (Technical Support) > Select Option 4 (Information about Purchasing Support).
Self Help
Software Technical Support Options : support.citrix.com/article/CTX127034
Technical Support Programs : www.citrix.com/support>Programs & Services>Software Support
More questions? Back to Main Help Page